Merchant Automotive Reviews
(Rated by 5 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.5
Base on 5 Reviews
Ratings by Feature
Ratings by Feature
- Shipping & Delivery4.5
- Customer Service4.5
- Good Value4.5
- Price & Quality5.0
- Return Policy5.0
Recent Customer Reviews (5)
Lourdes Brown
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Arturo Paddock
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Lola Nelson
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Pázmán Salay
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Kenneth Nester
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Merchant Automotive Pros & Cons
Pros
1
Friendly and Helpful Staff: Many customers have praised the staff for being friendly and helpful, particularly mentioning employees like Damian who were instrumental in securing the best deals.
2
Clean and Well-Organized Facilities: The dealership is described as having very clean car lots and offices, which contributes to a positive experience.
3
Variety of Amenities: The dealership offers several amenities such as cable TV, children's play room, customer lounge area, free coffee and drinks, free WiFi, instant financing, pet-friendly environment, shuttle service, vending machines, home delivery, no contact transactions, virtual appointments, and vehicle sanitization.
CONS
1
Service and Repair Issues: Several customers have reported significant service and repair issues, including cars needing extensive repairs or being sold with known problems.
2
Poor Customer Service: Some customers have experienced unprofessional behavior from staff, including raised voices and unhelpful responses to concerns.
3
Negotiation Issues: There have been complaints about misleading information regarding vehicle prices and the inability to negotiate effectively.
4
Quality of Vehicles: Some customers have reported purchasing vehicles that were not as described or had significant issues, leading to dissatisfaction.
Merchant Automotive Features and Benefits
Features
Expertise
Merchant Automotive has created a team of Duramax diesel experts who are ready to assist customers with their next repair, modification, and build.
Innovation
The team at Merchant Automotive never stops innovating and is always creating new products. This ensures that customers have access to the latest and best solutions for their Duramax and Allison Transmission platforms.
Quality
Merchant Automotive prides itself on providing high-quality service and products for the Duramax community. They are committed to building long-term relationships based on integrity and personal service.
Positive Culture
Merchant Automotive believes in positivity, teamwork, personal accountability, continuous improvement, and customer care. These core values guide their operations and ensure a positive shopping experience for their customers.
Wide Range of Products
From Wheel Well Liner Clip Kits to Engine Coolant Thermostat Kits, Merchant Automotive offers a wide range of products to meet the needs of Duramax and Allison vehicle owners.